Customer service is behind the scenes, prior to the first day of service, we partner with facility staff to test interfaces with our pharmacy document management system; deliver medication carts and provide emergency medication access equipment to meet each facility’s unique needs. To prepare facility staff for a seamless transition to our pharmacy services, several weeks before we begin deliveries, our customer service team provides in-service training (proper use of forms; use of online facility link, medication delivery protocols, review of delivery schedule). Our customer service representatives meet weekly with facility staff to provide customer support services. Each customer service representative documents findings to continually have a pulse on successes as well as potential failures in an effort to research and resolve possible issues that may arise. The team keeps in close communication with the D.O.N. to update her on findings and also to obtain input for need for improvement. Our team strives to go beyond our facility’s expectations in customer service!