Our Services

Improving resident care one prescription at a time

When long-term and healthcare communities in Illinois, Indiana and Wisconsin need pharmacy, pharmacy consulting or nursing services, more facilities are turning to MAC Rx. While the savings on generic pharmaceuticals are what attract our clients, it’s the five-star customer service they receive that keeps them coming back. Personalized, professional service is critical, so that’s why MAC Rx employs registered nurses who are dedicated to specific accounts. Our team is accessible via phone, text and email to ensure long-term healthcare facilities receive immediate resolution to their needs. In fact, our team members know customers by name when they call.

You'll reach a real person, not a machine, when you call MAC Rx

Customer service means more than a voice on the line or a familiar name on an email message. Our nursing customer support team visits facilities weekly or bi-weekly to replenish supplies and provide spot checks of refrigerated items and medication carts. They work directly with staff to troubleshoot challenges and develop solutions they need to ensure resident care remains top priority. With weekly written reports sent to designated facility representatives, teams are always up to speed on the latest processes and initiatives. This face-to-face time improves efficiencies for everyone, because the less time your facility nurses spend on the phone with the pharmacy, the more time they have to spend on resident care.

A public stock price does not influence our decisions

At MAC Rx, “personalized service” really means that we customize our services based on your facility’s needs. As an independent pharmacy, we are large enough to leverage the power and services of large pharmaceutical chains, but we are small enough to give our clients the customization they deserve.

No matter what your facility needs, customer service remains our top priority for every customer and every service line.

Pharmacy Services

Save an average of 13%-28% with the lowest state-Medicaid based pricing while receiving 5-star, white glove customer service.

Nursing Services

Support your facility nursing staff with on-site visits, mock surveys and in-services from MAC Rx nursing professionals.

Pharmacy Consulting

Enhance care with medication management reviews, recommendations and reporting from our pharmacy staff.